每經AI快(kuai)訊(xun)，繼(ji)11月初金融(rong)消(xiao)(xiao)費(fei)者(zhe)(zhe)和(he)投資者(zhe)(zhe)保(bao)(bao)(bao)護工作(zuo)協調機(ji)制(zhi)(zhi)(zhi)建(jian)立(li)以后(hou)，金融(rong)消(xiao)(xiao)保(bao)(bao)(bao)制(zhi)(zhi)(zhi)度建(jian)設落地保(bao)(bao)(bao)險(xian)(xian)業(ye)又有(you)新進展(zhan)。 中(zhong)國保(bao)(bao)(bao)險(xian)(xian)行(xing)業(ye)協會11月19日發布《機(ji)動(dong)車輛保(bao)(bao)(bao)險(xian)(xian)理(li)(li)(li)賠(pei)(pei)(pei)服(fu)務(wu)(wu)規(gui)范》（下(xia)稱《車險(xian)(xian)規(gui)范》）和(he)《人(ren)身(shen)保(bao)(bao)(bao)險(xian)(xian)理(li)(li)(li)賠(pei)(pei)(pei)服(fu)務(wu)(wu)規(gui)范》（下(xia)稱《人(ren)身(shen)險(xian)(xian)規(gui)范》），對與老百姓關系最(zui)緊(jin)密、覆蓋(gai)人(ren)群最(zui)廣泛的車險(xian)(xian)和(he)人(ren)身(shen)險(xian)(xian)的理(li)(li)(li)賠(pei)(pei)(pei)服(fu)務(wu)(wu)提出規(gui)范性要求，推動(dong)保(bao)(bao)(bao)險(xian)(xian)消(xiao)(xiao)費(fei)者(zhe)(zhe)權(quan)益(yi)(yi)保(bao)(bao)(bao)護制(zhi)(zhi)(zhi)度體系更加完(wan)善，提高消(xiao)(xiao)費(fei)者(zhe)(zhe)對保(bao)(bao)(bao)險(xian)(xian)服(fu)務(wu)(wu)的獲得(de)感、幸福感、安全感。 專家表示，理(li)(li)(li)賠(pei)(pei)(pei)服(fu)務(wu)(wu)是保(bao)(bao)(bao)險(xian)(xian)服(fu)務(wu)(wu)國計民生的最(zui)后(hou)一環(huan)(huan)，也是觸達(da)老百姓、投保(bao)(bao)(bao)企業(ye)的關鍵環(huan)(huan)節(jie)。多年來，保(bao)(bao)(bao)險(xian)(xian)業(ye)在粗放式發展(zhan)中(zhong)存在銷售誤導、理(li)(li)(li)賠(pei)(pei)(pei)難(nan)等問題，致使保(bao)(bao)(bao)險(xian)(xian)消(xiao)(xiao)費(fei)者(zhe)(zhe)合(he)法權(quan)益(yi)(yi)受到損害(hai)，行(xing)業(ye)亟(ji)需建(jian)立(li)一套理(li)(li)(li)賠(pei)(pei)(pei)服(fu)務(wu)(wu)標(biao)準(zhun)，推動(dong)理(li)(li)(li)賠(pei)(pei)(pei)服(fu)務(wu)(wu)質量(liang)全面(mian)提升。根據國家金融(rong)監督(du)管理(li)(li)(li)總局部署，中(zhong)國保(bao)(bao)(bao)險(xian)(xian)行(xing)業(ye)協會推動(dong)保(bao)(bao)(bao)險(xian)(xian)標(biao)準(zhun)落地。兩項理(li)(li)(li)賠(pei)(pei)(pei)服(fu)務(wu)(wu)規(gui)范的發布，進一步完(wan)善了保(bao)(bao)(bao)險(xian)(xian)消(xiao)(xiao)費(fei)者(zhe)(zhe)權(quan)益(yi)(yi)保(bao)(bao)(bao)護標(biao)準(zhun)體系，有(you)利于(yu)從(cong)源頭(tou)上解決理(li)(li)(li)賠(pei)(pei)(pei)糾紛等問題。（上海證(zheng)券報）