每(mei)經記(ji)者｜袁園(yuan)    每(mei)經編輯｜陳旭    

9月23日，銀保(bao)監會消費(fei)者權(quan)益保(bao)護局通報(bao)2021年第二季度保(bao)險消費(fei)投訴情況。

根據通(tong)報，2021年第二季度，銀保(bao)監會及其(qi)派出機構共接收并轉(zhuan)送涉(she)及保(bao)險公(gong)司的(de)保(bao)險消費投訴(su)47005件，環比(bi)增長(chang)31.43%。

其中(zhong)，涉及財產保(bao)險(xian)公(gong)司19643件，環(huan)比(bi)增長31.58%，占投訴總(zong)(zong)量(liang)(liang)的41.79%；人身(shen)保(bao)險(xian)公(gong)司27362件，環(huan)比(bi)增長31.33%，占投訴總(zong)(zong)量(liang)(liang)的58.21%。

具(ju)體來看，2021年(nian)第二季度，財產(chan)保(bao)(bao)險(xian)公(gong)司億元(yuan)保(bao)(bao)費投(tou)(tou)訴(su)量中位(wei)數6.24件(jian)/億元(yuan)，萬(wan)(wan)(wan)張保(bao)(bao)單投(tou)(tou)訴(su)量中位(wei)數0.54件(jian)/萬(wan)(wan)(wan)張；人身保(bao)(bao)險(xian)公(gong)司億元(yuan)保(bao)(bao)費投(tou)(tou)訴(su)量中位(wei)數3.10件(jian)/億元(yuan)，萬(wan)(wan)(wan)張保(bao)(bao)單投(tou)(tou)訴(su)量中位(wei)數0.34件(jian)/萬(wan)(wan)(wan)張，萬(wan)(wan)(wan)人次投(tou)(tou)訴(su)量中位(wei)數0.10件(jian)/萬(wan)(wan)(wan)人次。

具體到公司(si)，陽光信保(bao)(bao)(bao)(bao)、安心財險(xian)的億(yi)元保(bao)(bao)(bao)(bao)費(fei)投(tou)訴(su)量位(wei)列財產(chan)保(bao)(bao)(bao)(bao)險(xian)公司(si)前(qian)(qian)兩位(wei)；太平(ping)科技(ji)保(bao)(bao)(bao)(bao)險(xian)、陽光農(nong)險(xian)的萬張(zhang)保(bao)(bao)(bao)(bao)單投(tou)訴(su)量位(wei)列財產(chan)保(bao)(bao)(bao)(bao)險(xian)公司(si)前(qian)(qian)兩位(wei)。

投(tou)訴財(cai)(cai)產(chan)保(bao)險(xian)(xian)(xian)公(gong)司(si)(si)的主要事(shi)項為(wei)理(li)賠和銷售(shou)(shou)問題。數據(ju)顯(xian)示，財(cai)(cai)產(chan)保(bao)險(xian)(xian)(xian)公(gong)司(si)(si)涉及(ji)理(li)賠糾(jiu)(jiu)紛投(tou)訴12922件，占財(cai)(cai)產(chan)保(bao)險(xian)(xian)(xian)公(gong)司(si)(si)投(tou)訴總(zong)量(liang)的65.78%；銷售(shou)(shou)糾(jiu)(jiu)紛投(tou)訴3776件，占比(bi)19.22%。在涉及(ji)財(cai)(cai)產(chan)保(bao)險(xian)(xian)(xian)公(gong)司(si)(si)投(tou)訴中，機(ji)動車輛保(bao)險(xian)(xian)(xian)糾(jiu)(jiu)紛10986件，占財(cai)(cai)產(chan)保(bao)險(xian)(xian)(xian)公(gong)司(si)(si)投(tou)訴總(zong)量(liang)的55.93%；保(bao)證保(bao)險(xian)(xian)(xian)糾(jiu)(jiu)紛4303件，占比(bi)21.91%。

人(ren)保(bao)(bao)財險的理賠糾(jiu)(jiu)紛投訴(su)量、銷售糾(jiu)(jiu)紛投訴(su)量、機(ji)動(dong)車輛保(bao)(bao)險糾(jiu)(jiu)紛投訴(su)量和保(bao)(bao)證保(bao)(bao)險糾(jiu)(jiu)紛投訴(su)量均位列財產保(bao)(bao)險公司(si)第一。

人(ren)(ren)(ren)身(shen)保(bao)(bao)險公司方面，2021年(nian)第(di)二(er)季度，億(yi)元(yuan)保(bao)(bao)費投訴(su)量中(zhong)位數(shu)3.10件(jian)/億(yi)元(yuan)，萬(wan)張保(bao)(bao)單(dan)投訴(su)量中(zhong)位數(shu)0.34件(jian)/萬(wan)張，萬(wan)人(ren)(ren)(ren)次投訴(su)量中(zhong)位數(shu)0.10件(jian)/萬(wan)人(ren)(ren)(ren)次。華匯人(ren)(ren)(ren)壽的(de)億(yi)元(yuan)保(bao)(bao)費投訴(su)量、萬(wan)張保(bao)(bao)單(dan)投訴(su)量和(he)萬(wan)人(ren)(ren)(ren)次投訴(su)量位列人(ren)(ren)(ren)身(shen)保(bao)(bao)險公司第(di)一(yi)。

人(ren)(ren)(ren)身(shen)保(bao)險公(gong)司(si)涉及理賠糾紛(fen)投訴3091件，占人(ren)(ren)(ren)身(shen)保(bao)險公(gong)司(si)投訴總量的11.30%；銷(xiao)售糾紛(fen)投訴12117件，占比44.28%。人(ren)(ren)(ren)民(min)健(jian)康、太平(ping)洋人(ren)(ren)(ren)壽(shou)、中國人(ren)(ren)(ren)壽(shou)的理賠糾紛(fen)投訴量位(wei)列(lie)人(ren)(ren)(ren)身(shen)保(bao)險公(gong)司(si)前三位(wei)；平(ping)安人(ren)(ren)(ren)壽(shou)的銷(xiao)售糾紛(fen)投訴量位(wei)列(lie)人(ren)(ren)(ren)身(shen)保(bao)險公(gong)司(si)第一。

人(ren)身保(bao)險(xian)(xian)(xian)(xian)公司涉及普通人(ren)壽(shou)保(bao)險(xian)(xian)(xian)(xian)糾(jiu)紛投訴(su)10563件(jian)，占人(ren)身保(bao)險(xian)(xian)(xian)(xian)公司投訴(su)總量的(de)38.60%；疾(ji)病保(bao)險(xian)(xian)(xian)(xian)糾(jiu)紛投訴(su)5648件(jian)，占比20.64%。平安(an)(an)人(ren)壽(shou)的(de)普通人(ren)壽(shou)保(bao)險(xian)(xian)(xian)(xian)糾(jiu)紛投訴(su)量位列人(ren)身保(bao)險(xian)(xian)(xian)(xian)公司第一；平安(an)(an)人(ren)壽(shou)、太平洋(yang)人(ren)壽(shou)的(de)疾(ji)病保(bao)險(xian)(xian)(xian)(xian)糾(jiu)紛投訴(su)量位列人(ren)身保(bao)險(xian)(xian)(xian)(xian)公司前兩(liang)位。

封面圖片來源：新華社