每經編(bian)輯｜張強

案例所屬單位

簡陽市行政審批局

主要做法

（一）規范場地建設。按(an)照“三(san)集中(zhong)，三(san)到(dao)位”原則，強化便(bian)(bian)(bian)(bian)民(min)服(fu)(fu)(fu)務(wu)陣(zhen)地(di)建設(she)(she)。一是(shi)優化點(dian)位布局(ju)。調整基層便(bian)(bian)(bian)(bian)民(min)服(fu)(fu)(fu)務(wu)網(wang)(wang)點(dian)，合并便(bian)(bian)(bian)(bian)民(min)服(fu)(fu)(fu)務(wu)中(zhong)心(xin)與便(bian)(bian)(bian)(bian)民(min)服(fu)(fu)(fu)務(wu)室。全(quan)市(shi)原有46個(ge)便(bian)(bian)(bian)(bian)民(min)服(fu)(fu)(fu)務(wu)中(zhong)心(xin)、536個(ge)便(bian)(bian)(bian)(bian)民(min)服(fu)(fu)(fu)務(wu)室，現調整為22個(ge)便(bian)(bian)(bian)(bian)民(min)服(fu)(fu)(fu)務(wu)中(zhong)心(xin)、291個(ge)便(bian)(bian)(bian)(bian)民(min)服(fu)(fu)(fu)務(wu)站；二是(shi)選取試點(dian)建設(she)(she)。以(yi)楊家(jia)鎮和涌泉鎮為試點(dian)建設(she)(she)，由(you)近(jin)(jin)到(dao)遠(yuan)打造便(bian)(bian)(bian)(bian)民(min)服(fu)(fu)(fu)務(wu)網(wang)(wang)點(dian)，以(yi)點(dian)帶面(mian)推進全(quan)市(shi)“三(san)化”建設(she)(she)；三(san)是(shi)做好專項規(gui)劃(hua)(hua)。以(yi)簡城、禾豐、雷(lei)家(jia)、三(san)星四個(ge)片區為單元，依托國(guo)土空間規(gui)劃(hua)(hua)編制全(quan)市(shi)便(bian)(bian)(bian)(bian)民(min)服(fu)(fu)(fu)務(wu)設(she)(she)施專項規(gui)劃(hua)(hua)，并以(yi)5年(nian)、10年(nian)、15年(nian)規(gui)劃(hua)(hua)近(jin)(jin)期(qi)、中(zhong)期(qi)、遠(yuan)期(qi)建設(she)(she)，以(yi)規(gui)劃(hua)(hua)謀(mou)建設(she)(she)，以(yi)建設(she)(she)促(cu)發展。

（二）規范服務運行。探索實施“標(biao)準化”，提(ti)高便(bian)(bian)(bian)民(min)服(fu)務(wu)(wu)(wu)規范化。一(yi)(yi)是公布事(shi)(shi)(shi)項(xiang)目錄。制定《簡(jian)陽(yang)(yang)市鎮(zhen)(zhen)（街(jie)道(dao)）便(bian)(bian)(bian)民(min)服(fu)務(wu)(wu)(wu)中心(xin)審(shen)批服(fu)務(wu)(wu)(wu)事(shi)(shi)(shi)項(xiang)指(zhi)(zhi)導目錄》《簡(jian)陽(yang)(yang)市村（社(she)區）便(bian)(bian)(bian)民(min)事(shi)(shi)(shi)項(xiang)指(zhi)(zhi)導目錄》，確定了145項(xiang)鎮(zhen)(zhen)（街(jie)道(dao)）便(bian)(bian)(bian)民(min)服(fu)務(wu)(wu)(wu)中心(xin)審(shen)批服(fu)務(wu)(wu)(wu)事(shi)(shi)(shi)項(xiang)、87項(xiang)村（社(she)區）便(bian)(bian)(bian)民(min)服(fu)務(wu)(wu)(wu)事(shi)(shi)(shi)項(xiang)，規范鎮(zhen)(zhen)（街(jie)道(dao)）便(bian)(bian)(bian)民(min)服(fu)務(wu)(wu)(wu)事(shi)(shi)(shi)項(xiang)辦(ban)(ban)(ban)(ban)事(shi)(shi)(shi)模(mo)板指(zhi)(zhi)南(nan)(nan)，改(gai)變過去事(shi)(shi)(shi)項(xiang)不清、多(duo)頭管(guan)理(li)的狀況(kuang)，明(ming)確和規范鎮(zhen)(zhen)村便(bian)(bian)(bian)民(min)服(fu)務(wu)(wu)(wu)基本(ben)的辦(ban)(ban)(ban)(ban)理(li)事(shi)(shi)(shi)項(xiang)及辦(ban)(ban)(ban)(ban)事(shi)(shi)(shi)指(zhi)(zhi)南(nan)(nan)，對辦(ban)(ban)(ban)(ban)事(shi)(shi)(shi)群眾(zhong)“一(yi)(yi)口(kou)清”。二是推行綜(zong)合窗(chuang)口(kou)。改(gai)革(ge)“分(fen)類一(yi)(yi)窗(chuang)”的模(mo)式，實施“一(yi)(yi)窗(chuang)受(shou)理(li)”，推行“前臺(tai)綜(zong)合辦(ban)(ban)(ban)(ban)理(li)、后臺(tai)分(fen)類審(shen)批、綜(zong)合窗(chuang)口(kou)出證”的模(mo)式，將原來(lai)(lai)(lai)鎮(zhen)(zhen)村兩級3428個窗(chuang)口(kou)壓(ya)縮到(dao)1074個窗(chuang)口(kou)，壓(ya)減率(lv)達69%，實現“進一(yi)(yi)扇門(men)，取一(yi)(yi)個號，跑一(yi)(yi)個窗(chuang)，辦(ban)(ban)(ban)(ban)一(yi)(yi)件事(shi)(shi)(shi)”，等待時(shi)間從原有的平(ping)均10分(fen)鐘到(dao)現在即(ji)來(lai)(lai)(lai)即(ji)辦(ban)(ban)(ban)(ban)，提(ti)高群眾(zhong)辦(ban)(ban)(ban)(ban)事(shi)(shi)(shi)便(bian)(bian)(bian)捷度(du)。三(san)是強(qiang)化幫(bang)辦(ban)(ban)(ban)(ban)代辦(ban)(ban)(ban)(ban)。便(bian)(bian)(bian)民(min)服(fu)務(wu)(wu)(wu)站建立(li)(li)87項(xiang)幫(bang)辦(ban)(ban)(ban)(ban)代辦(ban)(ban)(ban)(ban)事(shi)(shi)(shi)項(xiang)清單(dan)和上門(men)服(fu)務(wu)(wu)(wu)老弱病(bing)殘的臺(tai)賬，做到(dao)辦(ban)(ban)(ban)(ban)事(shi)(shi)(shi)群眾(zhong)有需(xu)求(qiu)，便(bian)(bian)(bian)民(min)服(fu)務(wu)(wu)(wu)有回應，今年(nian)以來(lai)(lai)(lai)已幫(bang)辦(ban)(ban)(ban)(ban)代辦(ban)(ban)(ban)(ban)37890件，上門(men)服(fu)務(wu)(wu)(wu)1162次(ci)(ci)。四是定位差(cha)異(yi)發展。因地制宜增加營業(ye)執(zhi)照、農業(ye)發展、務(wu)(wu)(wu)工需(xu)求(qiu)等特色審(shen)批項(xiang)目，將個體(ti)工商(shang)戶設立(li)(li)普(pu)遍下放(fang)給鎮(zhen)(zhen)（街(jie)道(dao)），今年(nian)以來(lai)(lai)(lai)共辦(ban)(ban)(ban)(ban)理(li)2650余(yu)戶。10月起(qi)將老年(nian)公交卡辦(ban)(ban)(ban)(ban)理(li)業(ye)務(wu)(wu)(wu)下放(fang)到(dao)7個街(jie)道(dao)便(bian)(bian)(bian)民(min)服(fu)務(wu)(wu)(wu)中心(xin)實施無差(cha)別受(shou)理(li)，共辦(ban)(ban)(ban)(ban)理(li)13300余(yu)件。五(wu)是加強(qiang)監督管(guan)理(li)。實現22個鎮(zhen)(zhen)（街(jie)道(dao)）便(bian)(bian)(bian)民(min)服(fu)務(wu)(wu)(wu)中心(xin)電子(zi)監察全覆蓋(gai)，強(qiang)化窗(chuang)口(kou)人員(yuan)全過程監督，今年(nian)以來(lai)(lai)(lai)提(ti)醒提(ti)示(shi)所在便(bian)(bian)(bian)民(min)服(fu)務(wu)(wu)(wu)中心(xin)82次(ci)(ci)，營商(shang)環境觀察員(yuan)（群眾(zhong)監督員(yuan)）明(ming)察暗訪36次(ci)(ci)，讓窗(chuang)口(kou)在陽(yang)(yang)光(guang)下運行。

（三）拓展“政務服務+”領域。探索創(chuang)新(xin)“政(zheng)(zheng)(zheng)務(wu)(wu)(wu)(wu)(wu)服(fu)(fu)(fu)(fu)務(wu)(wu)(wu)(wu)(wu)+”模式，在全(quan)(quan)(quan)市形(xing)成“百花齊放”的良好態勢。一是推(tui)進(jin)(jin)“政(zheng)(zheng)(zheng)務(wu)(wu)(wu)(wu)(wu)服(fu)(fu)(fu)(fu)務(wu)(wu)(wu)(wu)(wu)+金(jin)(jin)融(rong)”服(fu)(fu)(fu)(fu)務(wu)(wu)(wu)(wu)(wu)。持(chi)續(xu)深(shen)化(hua)與(yu)簡(jian)陽農(nong)商行合作(zuo)，圍(wei)繞服(fu)(fu)(fu)(fu)務(wu)(wu)(wu)(wu)(wu)渠道(dao)共建共享、服(fu)(fu)(fu)(fu)務(wu)(wu)(wu)(wu)(wu)內(nei)容互(hu)聯互(hu)通等，依托(tuo)便民服(fu)(fu)(fu)(fu)務(wu)(wu)(wu)(wu)(wu)室建設9個農(nong)村金(jin)(jin)融(rong)綜(zong)合服(fu)(fu)(fu)(fu)務(wu)(wu)(wu)(wu)(wu)點(dian)(dian)，提供各(ge)類金(jin)(jin)融(rong)服(fu)(fu)(fu)(fu)務(wu)(wu)(wu)(wu)(wu)。今(jin)年1—11月，涉及交易筆數(shu)32401筆，交易金(jin)(jin)額1232.41萬元，實現(xian)“金(jin)(jin)融(rong)服(fu)(fu)(fu)(fu)務(wu)(wu)(wu)(wu)(wu)不出鎮”。二是推(tui)進(jin)(jin)“政(zheng)(zheng)(zheng)務(wu)(wu)(wu)(wu)(wu)服(fu)(fu)(fu)(fu)務(wu)(wu)(wu)(wu)(wu)+廣電”服(fu)(fu)(fu)(fu)務(wu)(wu)(wu)(wu)(wu)。持(chi)續(xu)深(shen)化(hua)與(yu)簡(jian)陽廣電公司(si)合作(zuo)，依托(tuo)便民服(fu)(fu)(fu)(fu)務(wu)(wu)(wu)(wu)(wu)中(zhong)心(xin)(xin)辦(ban)理(li)(li)寬(kuan)帶、有(you)線電視等業務(wu)(wu)(wu)(wu)(wu)，今(jin)年以來(lai)共辦(ban)理(li)(li)3241筆業務(wu)(wu)(wu)(wu)(wu)。三是推(tui)進(jin)(jin)“政(zheng)(zheng)(zheng)務(wu)(wu)(wu)(wu)(wu)服(fu)(fu)(fu)(fu)務(wu)(wu)(wu)(wu)(wu)+社(she)(she)工”服(fu)(fu)(fu)(fu)務(wu)(wu)(wu)(wu)(wu)。持(chi)續(xu)深(shen)化(hua)與(yu)民政(zheng)(zheng)(zheng)部門(men)合作(zuo)，依托(tuo)便民服(fu)(fu)(fu)(fu)務(wu)(wu)(wu)(wu)(wu)中(zhong)心(xin)(xin)，配備(bei)24名專(zhuan)業政(zheng)(zheng)(zheng)務(wu)(wu)(wu)(wu)(wu)服(fu)(fu)(fu)(fu)務(wu)(wu)(wu)(wu)(wu)人(ren)員和全(quan)(quan)(quan)能社(she)(she)工，今(jin)年以來(lai)為當地群(qun)眾(zhong)提供1237次各(ge)種(zhong)社(she)(she)區服(fu)(fu)(fu)(fu)務(wu)(wu)(wu)(wu)(wu)，實現(xian)社(she)(she)區政(zheng)(zheng)(zheng)務(wu)(wu)(wu)(wu)(wu)服(fu)(fu)(fu)(fu)務(wu)(wu)(wu)(wu)(wu)全(quan)(quan)(quan)覆蓋；四(si)是推(tui)進(jin)(jin)“政(zheng)(zheng)(zheng)務(wu)(wu)(wu)(wu)(wu)服(fu)(fu)(fu)(fu)務(wu)(wu)(wu)(wu)(wu)+郵政(zheng)(zheng)(zheng)”服(fu)(fu)(fu)(fu)務(wu)(wu)(wu)(wu)(wu)。利用郵政(zheng)(zheng)(zheng)網點(dian)(dian)分布(bu)廣泛的特點(dian)(dian)，在鎮（街道(dao)）便民服(fu)(fu)(fu)(fu)務(wu)(wu)(wu)(wu)(wu)中(zhong)心(xin)(xin)推(tui)行政(zheng)(zheng)(zheng)府(fu)買(mai)單，免(mian)費(fei)郵政(zheng)(zheng)(zheng)寄(ji)遞服(fu)(fu)(fu)(fu)務(wu)(wu)(wu)(wu)(wu)，今(jin)年以來(lai)共為辦(ban)事群(qun)眾(zhong)辦(ban)理(li)(li)18672件免(mian)費(fei)寄(ji)遞服(fu)(fu)(fu)(fu)務(wu)(wu)(wu)(wu)(wu)，為群(qun)眾(zhong)節(jie)省費(fei)用22萬余元。

突出亮點及取得成效

通過場(chang)所設置、事(shi)項運行、拓展(zhan)服(fu)(fu)務(wu)(wu)(wu)(wu)等(deng)方面，以(yi)政務(wu)(wu)(wu)(wu)服(fu)(fu)務(wu)(wu)(wu)(wu)標準化(hua)(hua)促規(gui)范化(hua)(hua)，以(yi)規(gui)范化(hua)(hua)促便(bian)利(li)化(hua)(hua)。以(yi)楊家鎮和(he)(he)涌泉鎮為試點帶動(dong)逐一(yi)發展(zhan)的模式(shi)，為群眾提(ti)供24小時自(zi)助服(fu)(fu)務(wu)(wu)(wu)(wu)，以(yi)融入15分鐘(zhong)便(bian)民(min)生(sheng)活圈為標準，不斷優(you)化(hua)(hua)便(bian)民(min)服(fu)(fu)務(wu)(wu)(wu)(wu)場(chang)所設置，縮短(duan)了辦(ban)(ban)(ban)(ban)事(shi)的時間(jian)和(he)(he)空間(jian)距(ju)離，大大提(ti)升了群眾企業辦(ban)(ban)(ban)(ban)事(shi)滿(man)意度。在規(gui)范服(fu)(fu)務(wu)(wu)(wu)(wu)事(shi)項的帶動(dong)下，已經(jing)完成(cheng)22個(ge)鎮（街道）291個(ge)村（社區）綜合窗口的設立(li)和(he)(he)統一(yi)辦(ban)(ban)(ban)(ban)理工作，完成(cheng)率達(da)到100%。從政務(wu)(wu)(wu)(wu)服(fu)(fu)務(wu)(wu)(wu)(wu)領(ling)域拓展(zhan)社會服(fu)(fu)務(wu)(wu)(wu)(wu)領(ling)域，不斷優(you)化(hua)(hua)調整服(fu)(fu)務(wu)(wu)(wu)(wu)內(nei)容和(he)(he)形(xing)式(shi)，滿(man)足(zu)當地辦(ban)(ban)(ban)(ban)事(shi)群眾不同的辦(ban)(ban)(ban)(ban)事(shi)需(xu)求，形(xing)成(cheng)各有特色差異化(hua)(hua)的鎮村“三化(hua)(hua)”建設新(xin)模式(shi)。通過“三化(hua)(hua)”建設，實現辦(ban)(ban)(ban)(ban)事(shi)群眾和(he)(he)企業就近(jin)可辦(ban)(ban)(ban)(ban)、就近(jin)能辦(ban)(ban)(ban)(ban)。